Modern students face a plethora of stressful and emotionally difficult situations. Their digital lifestyles mean that these situations can occur 24 hours a day, seven days a week and it is often frontline staff who are the first on the scene.
This course will run through a series of scenarios allowing delegates to practice and develop their skills in managing emotionally challenging conversations. This will also provide an opportunity for organisations to identify and share best practices in supporting the emotional wellbeing of their student population.
The course is fully supported using our learning online platform allowing delegates ongoing access to:
- Additional resources specifically chosen or developed to support the course
- In-depth guidance and information on specific issues
- Discussion forums
- Peer support
- Expert advice on general or specific issues
The course is led by Steve James from the training team at Jisc who has 10 years of experience working as a mental health practitioner and supervisor.
- Gain confidence in your existing skills
- Develop new skills to support you in your role
- Support family and friends (these skills are transferable)
- Confidence in decision making
- Reduce stress reaction to challenging situations
- A safe place to practice your mental health first aid
This course is delivered over two live online sessions. You will work through scenarios that relate to difficult emotions, common mental health difficulties and addressing challenging behaviour. Please note that some of the examples relate to issues which are sensitive in nature.
This course includes a blend of participant involvement through discussion and group work and practical advice.
Who should attend
This course is designed for frontline staff in the education sector, wishing to develop skills and confidence in managing emotionally challenging conversations.
What we cover
During the sessions, we will explore different scenarios and content including:
- Supporting a distressed student
- Addressing challenging behaviour
- Developing an understanding of our emotional systems
- Communication skills and managing common reactions
By the end of the course, delegates will be able to develop confidence in approaching and managing:
- Students in distress
- Difficult conversations
- Identify specific strategies to support staff and students
- Take specific learning back to your institutions to improve support
Pricing and eligibility
- Jisc members - £200 + VAT
- Other organisations - £400 + VAT
For more information, email email@example.com or call 01235 822242.