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Janet Certificate Service

If you have been affected by the 'heartbleed' bug and need to replace SSL certificates as a result of this vulnerability, please visit our community group to find out how to obtain these.

SSL server certificates can offer your end users some assurance about the identity of a website's host. Janet Certificate Service allows you to request an unlimited number of certificates in order to authenticate your website.

The service offers a range of features that have been designed to speed up the process of requesting certificates. An online system automates the certificate request process for all .ac.uk and .gov.uk domains. We can also issue certificates for other domains for which you are the registered owner. The interface enables you to monitor and manage new and existing certificates (including certificate revocation), and when certificates are close to expiry, you will receive alerts automatically generated by the system.

From 3 June 2013, a charge was introduced for the service to ensure its continuation, and we've also improved the way you can purchase, manage and update your certificates. The new JCS web app is a simple-to-use online app available on the Janet Community website.

Please read the Janet Certificate Service Group page for full details of this change, including more information about the charges and purchasing bundles.

Centralised certificate purchasing
We remove the burden of purchasing certificates from several commerial suppliers
Cost-effective
SSL certificates represent excellent value for money for Janet customers
Online access 24/7
Certificates can be requested via the web-based portal 24 hours a day, 365 days a year - saving you time
Renewal reminders
Avoid your end users being plagued by certificate warning pop-ups on their web browsers
Secure data transfer
SSL certificates ensure confidential data that passes between the user's web browser and the server, is encrypted

The online portal keeps track of all certificates issued via Janet. Certificates will be tagged with expiration dates and you will be alerted by the system when your certificates need renewing.

Manage your new and existing certificates via the simple-to-use online web app. The portal allows you to modify, renew and purchase SSL certificates on demand.

A range of SSL certificates can be requested by subscribers of the Janet Certificate Service. The range includes Comodo single and multi domain certificates, Extended Validation, Unified Communication, and Wildcard Certificates.

Eligibility

This service is available to all Janet customers.

Server certificates for schools
Local Authorities and Regional Broadband Consortiums are able to obtain server certificates for schools within your area. For further information on how you do this please visit our Community website.

Terms and Conditions

Use of this service is subject to adherence to the:

Request a certificate

To purchase certificates on behalf of your organisation (if you are currently not a registered user of the service), please complete the application form. If you have any questions, please email the Janet Service Desk.

Service Level Description

Service Description

Janet's Certificate Service issues and manages SSL server certificates that are used in software security systems (e.g. websites) that employ public key infrastructure technology. The service can also provide certificate advice and technical guidance.

Hours of Service

Organisations can manage and submit requests 24 hours a day, 7 days a week, all year, via the JCS Web App. Requests requiring manual intervention will be processed during the Business Day.

Security

Please ensure your organisation understands and adheres to the Janet Security Policy.

Customer Responsibilities

The customer is responsible for:

  • ensuring the list of Authorised Users if kept up to date and any changes in responsibility of users are promptly reflected in access to the organisation's Janet Certificate Service account.
  • using the online Janet Certificate Service web app, promptly revoking unused certificates obtained from the service.

Charges

Organisations may purchase certificates according to the published Certificate tariffs.

Request for Service

To request your certificates you can use the online JCS Web App or you can access and download the JCS application form, complete and sign the form, and return it by emailing a scanned copy to tag@ja.net.

Sevice Delivery Time

Membership requests will be processed within three Business Days of receipt of all necessary customer information.

Certificate requests will be checked and validated to ensure they conform to the appropriate IETF request for Comment Memorandum within one Business Day, thus ensuring the Certificate Authority can successfully process the request.

Terms and Conditions

Please ensure your organisation understands and adheres to the Janet Terms and Conditions

Escalation

If you are experiencing an issue with the service, and wish to escalate the issue within Janet please contact us via the Janet Service Desk on Tel: 0300 300 2212 or via email: service@ja.net. For full escalation details, please visit the Janet Service Desk pages.

The University of Strathclyde now uses the Janet Certificate Service and Computing Officer Jethro Binks is clear on an immediate benefit: "the service is much more streamlined and easy to use". Network Manager Bruce Rodger agrees that "the process is simpler and faster with less bureaucracy involved".
The College Ystrad Mynach previously used the old Server Certificate Service and has now progressed to using the Janet Certificate Service. It has two particular uses for server certificates: one is to guarantee its Shibboleth server and the other is to guarantee another single sign‐on document management system employed by the College.
Read about how the service has evolved and improved over the past four years.
Join the Janet Certificate Service group on the Janet Community Website - a place for you to discuss all aspects of the JCS service, to share your expertise, to ask questions and to discuss your experiences with others in the Janet Community, as well as Janet colleagues.
A group for you to discuss all things related to digital signatures and encryption, from Hypertext Transfer Protocol Secure (HTTPS), root, intermediates and Certificate Authorities (CAs), web application and self-signed certificates, through to the Janet Certificate Service (JCS).

Recent customer feedback regarding the service:

"Thanks for all your help, it worked a treat and helped us resolve an issue that had been bugging us for months."

“Great service, thank you.”

“Many thanks for the speed of delivery of the service.”

Frequently asked questions

More information about Domain Control Validation

Janet Certificate Service Help and Information

Factsheets

Certificate Types

Partners

TERENA
The Janet Certificate Service was launched following a procurement undertaken by TERENA, creating a partnership between Comodo and other European National Research and Education Networks.

Comodo
We partner with Comodo, a commercial Certificate Authority (CA) to enable us to be the Registration Authority for issuing certificates to UK research and education organisations.