Video Technology Advisory Service (VTAS)
The Janet Video Technology Advisory Service (VTAS) provides unbiased technical advice on equipment and issues related to videoconferencing, to current and potential users of video technology within the Janet community.
VTAS gives you access to a team of specialist advisors.
The service also conducts detailed evaluations of video technology and videoconferencing products and aims to develop documentation of interest to both end users and technical/support staff.
An additional on-site consultancy service is available for those sites requiring specific, detailed advice.
All our advisory services are customer-focused, with requirements determined by canvassing opinion and via feedback from the community. Each service comprises a number of components that have been chosen to provide the optimum service, selected from the following:
- Free-of-charge advice and guidance for the planning and implementation stages of projects
- Best practice guides to ensure maximum effectiveness of IT investments
- Generic advice through publication of case studies and technology factsheets
- Dedicated website areas packed with information and useful links
- Input into Janet training course and conference planning
- Facilitating access to chargeable consultancy services
This service gives you access to a team of experienced video technology advisors. There is also a chargeable on-site consultancy service (subject to advisor availability) for organisations requiring specific detailed advice.
There is no charge for the Standard Video Technology Advisory Service.
An additional on-site consultancy service is available for those sites requiring specific, detailed advice. For details of the premium consultancy service and fees, please visit the VTAS Policy Page on the Community site.
Service Level Description
Janet's Advisory Services provide free advce and guidance to organisations on all aspects of:
- videoconferencing related issues, including unbiased technical advice on equipment (VTAS)
- IEEE 802.11-based wireless technologes (WTAS)
- voice technologies, focusing on IP telephony (VAS)
- interconnecting multiple sites, upgrading interlinks and providing connectivity to remote sites within the organisation's own network (MCAS)
In addition to the advisory service above, a Video Technology Advisory Service consultant can provide videoconferencing consultancy services to an organisation that requests them. A typical consultancy will include a site visit and the provision of written recommendations on the establishment of new videoconferencing facilities or the improvement of existing ones.
The consultancy service will be conducted at the expense of the requesting organisation, is subject to availability and will be a direct agreement between the consultant and the organisation. Janet will assist in agreeing costs and the work to be undertaken. For further information relating to tariffs and charges, please contact the Janet service desk.
Hours of Service
The service is available during the Business Day.
The Business Day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August Public Holiday.
The target availability is 99.5% during the hours of service defined above, measured monthly over a 12 month period.
The customer is responsible for responding to follow-on questions or following any suggestions made by the advisor.
This service is centrally funded with the exception of the Premium service. For further details of tariffs and charges for the Premium service please contact the Janet service desk.
Request for Service
You can request this service via the Janet Service Desk on tel 0300 300 2212 or via email: email@example.com
Sevice Delivery Time
An initial response to any enquiry will be given within four Business Hours.
Terms and Conditions
Please ensure your organisation understands and adheres to the Janet Terms and Conditions
For more information on Video Technology, visit the Video Technology Advisory Service pages on the Janet Community site.
For advice on the purchase and suitability of videoconferencing equipment, please visit the videoconferencing product evaluation pages on the Janet Community site.
VTAS has a team of specialist advisors, drawn from within the Janet community (visit the team). They are able to offer advice on a wide range of video-related topics. Your query will be passed onto these advisors and they will contact you directly.
Consultancy services can occasionally be offered to help you identify suitable rooms for videoconferencing or to give advice on improving existing rooms so as to produce an effective conferencing environment at a realistic price.
The consultancy service, where a site visit is required, will be charged for.
For more information about VTAS or the premium consultancy service please email the Janet Service Desk.