JANET Web Mail Service Contact Details
JANET Service Desk | Fault reporting and technical support
JANET Service Desk
The JANET Service Desk is staffed from 8:00 - 18:00 Monday to Friday and is covered by an answering machine outside these hours. All enquiries are dealt with in accordance with JANET(UK)'s Service Level Agreements.
E-mail (preferred): service@ja.net
It is helpful to include ‘JWM service’ in the Subject field of any e-mail message.
Telephone: 0870 850 2212 (UK)
Fax: 0870 850 2213
Contact the JANET Service Desk to:
- register to use the JANET Web Mail Service
- request additional e-mail accounts or mail storage space
- change the contact details we have for your organisation
- comment, ask questions or make complaints about the way the service works, the level of service received, or the documentation for the service.
Fault reporting and technical support
The service will be monitored twenty-four-hours-a-day and in the event of any disruption to the service during working hours, the service supplier RM will respond to any such service failure within one (1) hour of notification (provided that notification is received before 4.00pm Monday-Friday, excluding public holidays). RM will respond to service failures detected outside working hours, but without any guarantee of response time, other than it will be within one hour of the start of the next working day.
The RM Support Service is available from 8:00 – 18:00 Monday to Friday.
Telephone (preferred):
0845 123 7821
E-mail: JWebmail-support@rm.com
If your users cannot access their e-mail accounts, it is strongly recommended that you contact your network manager in the first instance, to help diagnose where the problem lies. Otherwise contact RM if:
- you believe there is a technical problem with delivery of your e-mail
- you are not receiving any e-mail
- you are receiving a flood of e-mail
- e-mail delivery is taking an unusually long time.