The JANET Web Hosting Service

Service Contact Details

JANET Service Desk | Fault reporting and technical support

JANET Service Desk

The JANET Service Desk is staffed from 08:00 - 18:00 Monday to Friday and is covered by an answering machine outside these hours. All enquiries are dealt with in accordance with JANET(UK)'s Service Level Agreements (SLAs).

E-mail (preferred): service@ja.net

It is helpful to include the abbreviation ‘JWH service' in the Subject field of any mail message.

Telephone: 0870 850 2212 (UK)
Fax: 0870 850 2213

Contact the JANET Service Desk to:

• register to use the JANET Web Hosting Service
• change the organisation's contact details
• comment, ask questions or make complaints about the way the service works, the level of service received, or the documentation for the service.

Fault reporting and technical support

The service will be monitored 24 hours per day. In the event of any disruption to the service during working hours the Service supplier, RM, will respond to any such service failure within 1 hour of notification (provided that notification is received before 4.00pm Monday – Friday, excluding public holidays). RM will respond to service failures detected outside working hours, but without any guarantee of response time, other than it will be within 1 hour of the start of the next working day. Back-ups of all updates will be made every 24 hours.

The RM Support Service is available from 08:00 – 18:00 Monday to Friday.

Telephone (preferred): 0845 123 7821

E-mail: JWebhosting-support@rm.com

You should contact RM if:

• you are experiencing difficulty uploading web pages
• you have some technical problem with management access to the service
• you believe unauthorised changes have been made to your web site.

If you have difficulty accessing your own web site with a standard browser, please check that you are able to view other web sites (such as http://www.ja.net) before contacting RM.