JVCS Managed Service
The JANET Videoconferencing Service provides a Servicedesk, core infrastructure equipment and a Booking Service to facilitate videoconferencing by the JANET community. It enables organisations to have point to point (one to one) and multipoint (many participants) videoconferences nationally and internationally.
The Service Desk Team
JVCS's Servicedesk has a couple of different components, a management segment and an operations segment. The management segment looks after:
- the day to day management of the Service Desk;
- research and implementation of equipment;
- strategic developments of services;
- 3rd line technical support; and
- VTAS queries.
The operations segment is responsible for:
- 1st and 2nd level technical support for queries;
- providing assistance with issues arising before or during videoconferences;
- investigating issues after a videoconference;
- providing documentation; and
- performing Quality Assurance (QA) tests.
Due to the expertise of the whole JVCS Team, a number of the above responsibilities are shared amongst all staff members.
Core Infrastructure Equipment
JVCS, on behalf of JANET(UK), currently operates 2 Polycom MGC-100TM MCUs and 3 Codian MSE 8000 chassis with Standard Definition (SD) and High Definition (HD) MCU blades. The equipment provides both point-to-point and multipoint videoconferences to facilitate IP to IP, IP (internet network) to ISDN (telephone network) and ISDN to ISDN conferences.
The Booking Service
Besides the Servicedesk, one of the best features of JVCS is the Booking Service. This service allows users to register which then enables them to launch a videoconference immediately or book one for the future. For more information see the Booking Service section of this website.