Support Documents
Telephone: 0161 275 5997
E-mail: support@agsc.ja.net
The documents below are in .pdf format, if you do not have Adobe Reader, click this icon 
Audio
Echo Cancellation & Audio Issues in AG - an in depth guide on echo cancellation and audio issues
Good Quality Audio - basic troubleshooting for beginners
Video
Conferencing between JVCS & Access Grid - how to arrange a meeting between the JANET Videoconferencing Service and IOCOM Client technologies
Good Quality Video - basic troubleshooting for beginners
IG Pix - desktop sharing for IG and AGTk users
Access Grid Toolkit
AG Tk Meeting Quick Start User Guide - user guide with a number of helpful screen shots
AG Toolkit Tools - AG Tk collaborative tools
Installing AG Toolkit on a Windows XP PC - basic guide to installing AG Toolkit on Windows only
EVO
Beginners Guide to Using EVO - how to register and start using EVO
Documentation relating to the new version of EVO - for evaluation purposes only:
BETA only: Beginners Guide to Using EVONext (KOALA 2.0)
BETA only: An Introduction to EVONext Tools (KOALA 2.0)
IOCOM
IOCOM Meeting Quick Start User Guide - user guide with a number of helpful screen shots
IG Tools - IOCOM client's internal collaborative tools
Installing IOCOM on a Windows XP PC - basic guide to installing IOCOM on Windows XP for users in the JANET(UK) community
Firewall Configurations
Configuring an AG Node PC Firewall - basic information for users on how to configure the Windows XP firewall on their AG Node PC
Configuring Institution Firewalls for AG Traffic - information for network administrators on how to configure LAN firewalls to allow AG traffic
General
Access Grid Quality Assurance Testing - why a QA test is beneficial and procedure followed during the test
AGVCR - how to use AGVCR to record and playback Access Grid meetings
Building an Access Grid Node - for users who are getting started or looking to put in a new node
International AG Toolkit/IOCOM Meetings v2 - how to organise meetings on AG to include attendees outside the UK
Network Troubleshooting - basics
Node Maintenance - a general guide to maintaining a working node
Preparing a Successful Meeting - includes checklist
The JANET AG Booking Service User Guide - step by step guide on how to book an Access Grid session using the Booking Service