JANET Service Desk

Web: http://www.ja.net/services/contact.html
E-mail:

• for general enquiries: service@ja.net
• for fault reporting: operations@ja.net
• for queries relating to connections: connect@ja.net
  

Telephone:0300 300 2212
Fax:0300 300 2213

JANET Service Desk
Lumen House
Library Avenue
Harwell Science and Innovation Campus
Didcot
Oxfordshire OX11 0SG

Office hours: 07:00 to midnight Monday to Friday, excluding some UK-wide public holidays. An answering machine is in operation outside these hours and calls will be dealt with the next working day.

JANET Computer Security and Incident Response Team (JANET CSIRT)

Web: http://www.ja.net/services/janet-csirt/
E-mail: irt@csirt.ja.net
Telephone: 0300 300 2340
Fax: 0300 300 2341

JANET CSIRT
Lumen House
Library Avenue
Harwell Science and Innovation Campus
Didcot
Oxfordshire OX11 0SG

Core office hours: 08:00 to 18:00 Monday to Friday. A reduced service is available from 18:00 to 00:00 Monday to Friday and 09:00 to 17:00 at weekends, via a message answering service and a call-out process. There is no cover on UK-wide public holidays.

JANET Technical Administration Group (JTAG)

E-Mail:

• for Domain Name enquiries: naming@ja.net
• for IP addressing enquiries: ipaddress@ja.net
• for Server Certificate Service enquiries: service@ja.net
• for enquiries about the UK Access Management Federation: service@ukfederation.org.uk
  

Telephone: 0300 300 2212
Fax: 0300 300 2213

JANET Technical Adminstration Group
Lumen House
Library Avenue
Harwell Science and Innovation Campus
Didcot
Oxfordshire OX11 0SG

MANUAL CONTENTS

	Foreword
	1. Fault Reporting
	2. Connecting to JANET
	3. Domain Name System
	4. IP Addresses
	5. Routers
	6. E-mail
	7. Security
	8. JANET Services
	9. JANET Policies and Legal Requirements
	Appendices