JANET Service Desk

Web: http://www.ja.net/services/contact.html#ServiceDesk
E-mail:

• for general enquiries: service@ja.net
• for fault reporting: operations@ja.net
• for Domain Name enquiries: naming@ja.net
• for IP addressing enquiries: ipaddress@ja.net
• for Server Certificate Service enquiries: service@ja.net
  

Telephone : 0300 300 2212
Fax : 0300 300 2213

JANET Service Desk
Lumen House
Library Avenue
Harwell Oxford
Didcot
Oxfordshire OX11 0SG

Office hours: 07:00 to midnight Monday to Friday. Our OOH contact number is supplied in our fault reporting letter.

JANET Computer Security and Incident Response Team (JANET CSIRT)

Web: http://www.ja.net/services/janet-csirt/
E-mail: irt@csirt.ja.net
Telephone: 0300 300 2340
Fax: 0300 300 2341

JANET CSIRT
Lumen House
Library Avenue
Harwell Science and Innovation Campus
Didcot
Oxfordshire OX11 0SG

Core office hours: 08:00 to 18:00 Monday to Friday. A reduced service is available from 18:00 to 00:00 Monday to Friday and 09:00 to 17:00 at weekends, via a message answering service and a call-out process. There is no cover on UK-wide public holidays.

MANUAL CONTENTS

	Foreword
	1. Fault Reporting
	2. Connecting to JANET
	3. Domain Name System
	4. IP Addresses
	5. Routers
	6. E-mail
	7. Security
	8. JANET Services
	9. JANET Policies and Legal Requirements
	Appendices