7. Administration Services (SLA J7)7.1 JANET Service Desk (SLA J7.1) [more information]JSD provides the primary point of contact for all enquiries concerning JANET services and requests for information. During this reporting period the total number enquiries received was 2360. Most of these queries related to the Domain Name registration service, requests for JANET Connections and applications or queries relating to other JANET services. One complaint was received, which was successfully concluded in this reporting period.
7.2 Connection Services Administration (SLA J7.2)JANET(UK) administers the procedure for the approval and commissioning of new and upgraded connections to the JANET network. This involves liaising with customers to report progress on their new or upgraded connections. All sites connected to JANET must adhere to the JANET Connection Policy that can be found at: Requests for new or enhanced JANET connections should be made via the JANET Service Desk. A list of organisations connected to JANET during the reporting period is provided in section 3.1. For information regarding current upgrades or connections, contact JSD at service@ja.net. 7.3 Licence Administration (SLA J7.3)Over the past three months only 1 new Proxy Connection Licence has been issued. 7.4 Domain Name Service Administration (SLA J7.4)7.4.1 Domain Name Registration Service (SLA J7.4.1)During the reporting period a total number of 348 requests for both new domain name registrations and modifications to existing entries were received. The rate of applications for new domain names averaged 46 per month, with an average of 70 modifications for each month.
7.5 IP Address Assignment (SLA J7.5)During the reporting period 17 applications were received and completed. 7.6 urn:mace:ac.uk Namespace Administration (SLA J7.6)There was 1 new application during this quarter. 7.7 JANET Lightpath (SLA J7.7)JANET Lightpath has completed a connection to the University of Essex's High Performance Digital Media Network (HPDMnet). JANET Certificate Service [more information]The number of processed Server Certificate requests increased by 1224 to 11184 in this quarter.
The Server Certificate Service has now been replaced by a new JANET Certificate Service. Through a simple online interface the service offers a range of new features that enable the automated processing of certificate requests, along with the ability to monitor and manage new certificates that are issued. It also includes certificate revocation and automated alerts when these certificates are close to their expiry dates. The online interface allows federated access for nominated contacts: once registered, nominated contacts will be able to access the service by authenticating with their home institution’s Identity Provider rather than relying on the username / password combination provided by JANET(UK). Existing customers are being invited to migrate to the new service in order to take advantage of these additional features. These changes will not affect the high levels of service provided to customers with existing certificates and JANET(UK) will continue to absorb the costs of providing this service to its customers. All GlobalSign certificates issued as part of the original Server Certificate Service will now continue to be valid for their stated lifespans. This means that organisations in possession of certificates issued as part of this service will not need to replace these certificates by April 2010. Please note, however, that certificate requests for the old service will not be accepted after 11 December 2009. Customers who did not use the old service but now wish to join the new JANET Certificate Service for the first time should refer to the Briefing Document which provides additional information at http://www.ja.net/documents/services/scs/certificate-service-briefing.pdf. |
