The Service Level Agreements
The Service Level Agreement (SLA) defines the level of service provision expected for the community. It is negotiated between the JISC and JANET(UK). The SLA describes aspects of network and services provision, details the level of acceptable service and states the reporting obligations of JANET(UK) to the JISC.
The JANET SLA comprises two parts: Memorandum of Understanding and JANET Service Description.
The JANET SLA