JANET Mailer Shield - Contact Details

JANET Service Desk

The JANET Service Desk help desk is staffed from 08:00–18:00 Monday to Friday and is covered by an answering machine outside these hours. All enquiries are dealt with in accordance with JANET(UK)’s Service Level Agreements (SLAs).

Telephone: 0870 850 2212
E-mail: service@ja.net

Contact the JANET Service Desk (normally by e-mail) if:

• you want to register to use the JANET Mailer Shield Service
• you want to change the way you use the service
• you want to change the contact details JANET(UK) has for your organisation
• you have comments, questions or complaints about the way the service works, the level of service you are getting, or the documentation for the service
• you are not receiving any mail
• you are receiving a flood of mail
• you have some emergency and you think you may need to pass your outbound mail through the JANET relay for some period
• your outbound mail is supposed to be going through the JANET relay but seems not to be moving
• mail delivery is taking an unusually long time (the ‘echo’ service may help you spot this).

It is helpful to include the abbreviation ‘JMS service’ in the Subject: of any e-mail.