Procedure
Submitting requests:
All modification requests must be submitted by an ISP that has an Approved ISP Membership Account with JANET(UK) unless the modification request is being submitted by an organisation that is currently connected to the JANET Network.
JANET Customers
All modification requests from JANET sites must be submitted by the Computer Centre, or equivalent for that site. There is currently no charge for modifications made whilst the specific domain name is delegated to nameservers currently on JANET.
Commercial ISPs
- All requests to modify ISP/nameserver details, and other relevant information, relating to an existing DNS entry, must be initiated by the Approved ISP who will be providing Internet access to the organisation owning the domain name.
- Modifications must be submitted on a modification request template to the Naming Administrator, naming-admin@ja.net.
- In addition to a completed modification template, where a request is being made for an organisation to change ISP, the organisation that owns the domain name must fax a confirmatory letter, on headed notepaper, to JANET(UK) in support of the change. In these circumstances, it is the organisation's responsibility to advise their former ISP of their intentions. The confirmatory letter should be faxed to the Naming Administrator on 0870 850 2213. The new Approved ISP will be notified by e-mail once the modification action is complete, for them to then advise their customer accordingly. Approximately 48 hours should be permitted for action of modification requests. This is dependent upon all information having been received by JANET(UK) in the correct format.
Please note: It is requested that ISPs do not submit modification requests until they are ready for them to be actioned. Due to the volume of requests we receive it is not possible for us to guarantee specific dates for transferral.