Contact CSIRT
Team contact details
You can contact JANET CSIRT by electronic mail (preferred), telephone or fax during service hours; or by post.
| Email: irt@csirt.ja.net
Telephone: 0870 850 2340 Fax: 0870 850 2341 |
JANET CSIRT Lumen House Library Avenue Harwell Science and Innovation Campus DIDCOT, Oxfordshire OX11 0SG United Kingdom |
Public key information
JANET CSIRT uses PGP (normally GnuPG or OpenPGP) to ensure the integrity, and when appropriate the privacy, of e-mail messages; and we encourage you to do the same when you write to us.
The public keys of the team and its individual members are available at public keyservers worldwide.
- CSIRT public key (opens in a new window) for the role address irt@csirt.ja.net
(keyID 0×4EC70D66, accessible on the international key servers). - (Public key for the old role address cert@cert.ja.net, keyID 0×836D7141).
- Public keys for individual team members
(Do not use for encryption to the team; use the CSIRT public key instead).
Service Hours
| 08:00 to 18:00 Monday to Friday (exceptions below) |
Full service | JANET CSIRT will respond to e-mail, telephone and fax within one hour. |
| 18:00 to 00:00 Monday to Friday 09:00 to 17:00 Saturday and Sunday (exceptions below) |
Reduced service | JANET CSIRT will respond to telephone calls within two hours. Incoming calls are normally routed through an answering service. |
Exceptions
JANET CSIRT will not provide service on the following days during 2008-9:
- 1st January 2009, New Year’s Day*
- 10th April 2009, Good Friday*
- 25th December 2009, Christmas Day*
- 1st January 2010, New Year’s Day*
*Note: JANET CSIRT will provide a “Best Efforts” cover via the Out of Hours Answering Service as per the Reduced Service description (see JANET SLA).
These are generally days observed as public holidays simultaneously in all parts of the UK. Where festivals fall on a Saturday or Sunday, the corresponding public holidays are replaced by substitute days nearby.
The exceptions follow those specified in section J.1 Definitions “Working Day” and “Extended Hours” of the current Service Level Agreement between JANET and the JISC.