JANET Talk Trial

In August 2008 JANET(UK) launched a trial of a voice, video and collaboration application called JANET Talk.

The aims of the trial were to understand the precise requirements and service provisioning model for an ‘on net’, standards-based SIP service that could be used for communication between JANET users via a software PC client interface, mounted on the user’s PC or a SIP-based traditional phone handset. Directory services were also included, to provide a controlled environment within which subscribers could locate each other.

The trial offering was informed by results from a survey of potential users. At the time, this showed a requirement for a feature rich collaboration tool for exclusive use by JANET connected users that didn’t use peer-to-peer technology. Over 100 JANET connected organisations signed up to the trial and provided feedback on their experience of using the application. JANET(UK) also commissioned independent wider market research.

The results from both trial feedback and market research showed that the appetite for a service like JANET Talk had diminished. The reasons cited include a preference for alternative solutions that are now available from the commercial sector. These solutions were deemed easier to use, reliable and free.

The JANET Talk Trial ended in May 2009. Taking forward the important lessons learned, JANET(UK) is initiating a strategic review of how collaborative services more generally are provided to the JANET community, with particular emphasis on ensuring the JANET Videoconferencing Service is fit for the future.

For further information on the collaborative strategic review please contact Roger Bolam, Voice and Video Development Manager.