Shirley Wood

Head of Customer Engagement:

Shirley Wood

Shirley is JANET(UK)'s Head of Customer Engagement. Her particular responsibilities cover JANET Technical Administration Group including domain names under ac.uk, sponsored connections and ip addressing, communication services including documentation and the web services, workshops, training, liaison with both current and potential users of JANET and public relations including dealing with the media. Shirley is part of the senior management team that collectively manage the divisional structure of the company and has specific responsibility for Communications and Support. During her time in both JANET(UK) and the Joint Network Team she has been responsible for the creation of the Customer Service Desk, the expansion of the number of events organised by JANET(UK) and the creation of Information Services and the Training sections. Shirley was a member of the Executive of TERENA from 2001 to 2006 where she had specific responsibilities for conferences. Prior to joining the Joint Network Team, Shirley worked for the Science and Engineering Research Council providing systems support to the Interactive Computing Facility and support for the machines running SERCNET. She joined the Joint Network Team in 1986 and worked in the Network Executive on user support issues related to the network. In April 1994 she was transferred with the rest of the Joint Network Team to JANET(UK).